This Shipping Policy applies to all online orders placed through bbqsoutdoorandheating.com.au. It outlines delivery locations, shipping methods, costs, timeframes, and responsibilities to ensure transparency and compliance with Google Merchant Center requirements.

1. Shipping Locations

We currently ship within Australia only.

Delivery is available to most metropolitan and regional areas. Some remote or rural locations may experience extended delivery times or additional freight charges.

If delivery is not available to your address, this will be communicated prior to order confirmation.

2. Order Processing Time

Orders are typically processed within 1–7 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next business day.

Custom, bulky, or special-order items may require additional processing time, which will be communicated at the time of purchase.

3. Shipping Methods & Delivery Timeframes

• Delivery times vary depending on your location, the product type, and carrier availability:
• Metro areas: Estimated delivery within 3–7 business days after dispatch
• Regional areas: Estimated delivery within 5–10 business days after dispatch
• Remote areas: Delivery may take longer depending on carrier access
• Delivery timeframes are estimates only and may be affected by external factors such as carrier delays, weather conditions, or peak shipping periods.

4. Shipping Costs

• Shipping costs are NOT calculated at checkout based on:
• Delivery location
• Product size, weight, and volume
• Freight carrier requirements
• Shipping costs can be calculated when submitting exact address via telephone 03 93648018 or via email info@heatingbbqoutdoor.com.au 

Some large or heavy items (e.g., BBQs, heaters, outdoor furniture) may incur specialised freight charges, which will be clearly displayed before checkout or confirmed after order placement if required.

5. Authority to Leave & Delivery Conditions

• Some deliveries may be sent with Authority to Leave unless otherwise requested.
• For large or high-value items, delivery may require a signature on arrival.
• Customers are responsible for ensuring safe and suitable access for delivery vehicles.

6. Bulky & Freight Items

Certain products, including large BBQs, heating appliances, and outdoor furniture, may:

• Be delivered via pallet or curbside delivery
• Require forklift or manual handling access
• Not be eligible for standard courier services
• Any specific delivery requirements or limitations will be communicated prior to dispatch.

7. Delays & Carrier Issues

While we aim to meet estimated delivery timeframes, delays can occur due to:

• Courier or freight carrier disruptions
• Weather events
• Public holidays or peak seasons
• Other events outside our control
• Nick Daniels Heating, BBQ’s & Outdoor Centre is not liable for delays outside our control but will assist with tracking and resolution where possible.

8. Damaged or Missing Deliveries

If your order arrives damaged or incomplete:

• Notify us within 48 hours of delivery
• Provide photos of the packaging and item where possible
• We will work with the carrier to resolve the issue and arrange a replacement or refund in line with our Returns & Refunds Policy.

9. Order Tracking

Where available, tracking details will be provided once your order has been dispatched. Tracking availability may vary depending on the shipping method and carrier used.

10. In-Store Pickup (If Applicable)

If in-store pickup is offered:

Collection can be made at 4 Hulett Street Albion with prior notification.

• You will be notified when your order is ready for collection
• Collection must occur within the advised timeframe
• Proof of purchase and identification may be required